b9com Privacy Policy

01 Introduction

Welcome to b9com — Pakistan's premier online casino and sports betting destination. At b9com, we understand that your personal data is valuable and that you have every right to know how it is handled. This Privacy Policy has been written to give you a clear, honest, and comprehensive account of b9com's data practices.

This policy applies to all personal information collected from players, visitors, and prospective registrants who interact with the b9com platform, whether through the b9com.app website, our mobile application, our customer support channels, or any other touchpoint operated by b9com.

Throughout this document, when we say "b9com," "we," "us," or "our," we mean the b9com platform and the entity responsible for its operation. When we say "you" or "your," we mean any player, registered account holder, or visitor accessing b9com services.

02 Data Controller

b9com is the data controller in respect of all personal data collected and processed through the b9com platform. As data controller, b9com determines the purposes and means of processing your personal information and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions about how b9com processes your personal data, or if you wish to exercise any of your rights under applicable data protection laws, you may contact our Data Protection team at:

03 Data We Collect

b9com collects personal data in several categories depending on the nature of your interaction with the platform. The categories and specific data points collected are described below:

b9com does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data (other than what is contained in identity documents submitted for KYC), health data, or data concerning sexual orientation.

04 How We Collect Your Data

b9com collects personal data through the following means:

• Registration: When you create a b9com account, you provide your name, date of birth, email address, and Pakistani mobile number directly to us via the registration form.
• KYC Verification: When you submit identity documents as part of the Know Your Customer process — required before your first withdrawal — we collect the personal data contained in those documents.
• Deposits & Withdrawals: When you initiate a PKR transaction via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, your payment provider transmits transaction reference data to b9com.
• Platform Activity: We automatically collect technical and gaming data as you use the b9com platform, including game interactions, session logs, and device information.
• Customer Support: When you contact b9com via live chat or email, we collect the content of your communications and any personal details you provide in that context.
• Cookies & Similar Technologies: b9com uses cookies and comparable tracking technologies to collect technical data about how you navigate and interact with the platform. See Section 8 for full details.

05 How We Use Your Data

b9com uses your personal data for the following specific purposes:

1. Account Management: To create, maintain, and administer your b9com account, verify your identity, and enable you to access games and services.
2. Age Verification: To confirm that you are 21 years of age or older before permitting access to real-money gaming features, in compliance with b9com's age restriction policy.
3. Payment Processing: To facilitate PKR deposits and withdrawals via your selected payment method and to maintain accurate financial records of all transactions on your account.
4. Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other illegal conduct on the platform.
5. Regulatory Compliance: To fulfil b9com's obligations under applicable Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), and Know Your Customer (KYC) regulations.
6. Responsible Gaming: To monitor player behaviour for signs of problem gambling, to apply player-requested account restrictions, and to comply with responsible gaming obligations under our international gaming licence.
7. Customer Support: To respond to your enquiries, resolve complaints, and provide assistance through our 24/7 live chat and email support channels.
8. Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance, security, and user experience of the b9com platform.
9. Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your explicit consent to receive such communications. You may withdraw this consent at any time through your account settings.

06 Legal Basis for Processing

b9com processes your personal data on the following legal bases, depending on the specific purpose of processing:

• Contractual Necessity: Processing required to perform our contractual obligations to you as a registered b9com player — including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, tax reporting obligations, and responses to lawful regulatory or law enforcement requests.
• Legitimate Interests: Processing carried out to pursue b9com's legitimate business interests, including fraud prevention, security monitoring, platform improvement, and responsible gaming oversight — provided that such processing does not override your fundamental privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily in the context of marketing communications. You have the right to withdraw consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

07 Data Sharing & Disclosure

b9com does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:

• Payment Processors: b9com shares necessary financial data with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank solely for the purpose of processing your PKR deposits and withdrawals. These partners are contractually bound to process data only as instructed by b9com.
• Game Content Providers: Certain game providers who supply casino titles available on b9com may receive anonymised session data required for game functionality. No personally identifiable information is shared with game providers beyond what is technically necessary.
• KYC & Identity Verification Partners: b9com may engage accredited third-party identity verification services to assist with KYC document checks. These partners operate under strict data processing agreements.
• Regulatory & Law Enforcement Authorities: b9com will disclose personal data to competent regulatory authorities, financial intelligence units, or law enforcement agencies when required to do so by law or by a valid legal order. Such disclosures may be made without notifying the player where legally required.
• Professional Advisers: b9com may share data with lawyers, accountants, auditors, or other professional advisers under confidentiality obligations where necessary for business operations.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of the b9com business, player data may be transferred to the acquiring entity, subject to equivalent privacy protections.

08 Cookies & Tracking Technologies

b9com uses cookies and similar technologies on the b9com.app platform. A cookie is a small text file placed on your device when you visit a website. b9com uses the following categories of cookies:

You can manage or withdraw your consent for non-essential cookies at any time through your browser settings or through the cookie preferences panel available on the b9com platform. Please note that disabling functional or analytical cookies may affect certain aspects of your platform experience.

09 Data Retention

b9com retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Account Data: Retained for the duration of your active b9com account relationship, plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission, or longer if required by applicable regulations or ongoing investigations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction in accordance with financial crime prevention regulations.
• Gaming Activity Logs: Retained for a minimum of three (3) years for dispute resolution and responsible gaming monitoring purposes.
• Customer Support Communications: Retained for two (2) years from the date of the last interaction, unless the communication forms part of an ongoing complaint or legal matter.
• Marketing Consent Records: Retained for the duration of your consent, plus one (1) year following withdrawal of consent as a compliance record.

When personal data is no longer required, b9com will securely delete or anonymise it in a manner that prevents reconstruction of the original data.

10 Your Data Rights

As a b9com player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request." We will respond within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data that b9com holds about you, together with information about how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data that b9com holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to b9com's legal retention obligations.
• Right to Restrict Processing: You have the right to request that b9com restricts the processing of your personal data in certain circumstances, such as while a dispute about accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though b9com may be able to demonstrate compelling grounds to continue such processing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

11 Data Security

b9com implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit Transport Layer Security (TLS) encryption for all data transmitted between your device and the b9com platform
• At-rest encryption for all databases containing personal or financial data
• Role-based access controls ensuring that b9com staff can only access personal data that is relevant to their specific job function
• Full audit logging of all access to and modifications of player account data
• Regular independent penetration testing and security audits of the b9com platform infrastructure
• Two-factor authentication (2FA) available for all player accounts and mandatory for all b9com staff accounts with access to player data
• Incident response procedures for detecting, reporting, and managing personal data breaches, including notification to affected players where required by law

Despite these measures, no internet-based platform can guarantee absolute security. You also play an important role in protecting your account by choosing a strong, unique password and keeping your b9com login credentials confidential. If you suspect your account has been compromised, contact b9com support immediately.

12 Children & Minors

b9com's platform and services are strictly intended for adults who are 21 years of age or older. b9com does not knowingly collect personal data from anyone under the age of 21.

As part of the account registration process, all applicants are required to confirm their age and to submit government-issued identity documentation as part of KYC verification. Any account found to belong to a person under the age of 21 will be immediately suspended, all funds will be frozen pending investigation, and the matter will be escalated in accordance with b9com's legal obligations.

13 Third-Party Links

The b9com platform may contain links to third-party websites or services, such as payment providers, responsible gaming resources, or game provider information pages. This Privacy Policy applies only to the b9com platform and does not extend to any third-party websites or services. b9com has no control over, and accepts no responsibility for, the privacy practices of any third-party website.

We encourage you to review the privacy policy of any third-party website you visit via a link from the b9com platform before providing any personal information to that website.

14 Changes to This Policy

b9com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or regulatory requirements. When material changes are made, b9com will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date
• Notify registered players by email at the address associated with their b9com account at least 14 days before the changes take effect
• Display a prominent notice on the b9com platform homepage for a period of 30 days following the update

Your continued use of the b9com platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should close your b9com account before the revised policy takes effect.

15 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way b9com handles your personal data, please get in touch with our Data Protection team through the following channels:

• Email: [email protected] — Subject line: "Privacy Policy Enquiry"
• Live Chat: Available 24/7 directly within your b9com account dashboard. Average response time is under 3 minutes.

Formal data protection complaints must be submitted in writing to [email protected] with the subject line "Data Protection Complaint". b9com will acknowledge your complaint within 48 hours and provide a substantive written response within 30 calendar days.

For further information about your rights under applicable data protection law, you may also consult your local data protection authority or the relevant regulatory body in your jurisdiction.